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FAQ.

Frequently Asked Questions.

If you're wondering it, there's a good chance someone has already asked. If you can't find an answer we would love to hear from you so we can help out.

 

FAQ

If you want to get straight to the COVID question section, click here.

How long will it take to receive my images and video?

The standard processing time for a portrait session is up to two weeks. For a wedding it takes up to 6 to 8 weeks to flag (choose) all of my favourite images from your wedding, then to edit them all in Adobe Lightroom. My weddings are usually back-to-back, one weekend after the next so you can imagine I probably have 10 or so weddings lined up before I can get to yours, however I do endeavour to send you a few images within 24hrs to 1 week of your wedding so you have something to share with your friends and family. Video takes around 8-10 weeks. Images can take up to 10 weeks in peak seasons. This is rare.

How many images will I receive?

This is completely dependant on how big or small your wedding or elopement or portrait session is. How many guests are invited, how long the wedding goes for and how many little details there are to capture. For family portraits, the amount of images you will receive is outlined in the package you'll choose but the options range from 30 to 50 images. For an elopement it's approximately 300 images and for a full wedding it's usually 500-700 images depending on the package you choose. Which trust me, is more than enough. You want quality over quantity and rest assured I don't keep any good ones from you. Every image that is worth sharing will be edited and sent your way. 

After we book you, how often will we hear from you?

The answer to this is as often as you like but I do need your understanding that I also have a lot of other clients who need my attention as well so while I will get back to you on every question or idea you share, please grant me some patience. The usual amount is as follows: Some back and forth conversation, planning and question answering until booking is made. I'll send an email with a services agreement and deposit invoice and you're welcome to communicate any questions you have around that. Then typically clients will email when they are planning their timeline, they will communicate any special events like fireworks etc. I love it when I get sent dress photos and the like, it's very exciting for me too. I'll email you a month out from the wedding with a questionnaire for you to fill out to ensure all details are on track on our end too. Then a again the same questionnaire is sent to you a week out from the wedding to ensure we don't miss any changes in details. Then post wedding we send you a teaser gallery and we also communicate what to expect after that! 

How do we go about booking The Love Archives?

Step one: Fill in the contact form on the website, we will be so excited to hear from you!

Step two: Fill in the questionnaire we send you so we can get an idea of where you're at in your wedding planning process and we can find out who you are as a couple and learn more about you.

Step 3. We email back and forth with you to determine which package suits you best.

Step 4: Naturally, you love us and decide to lock us in so we send you a services agreement and an invoice for the booking fee.

Step 5: Once you pay that you're locked into our calendar.

Step 6: Your photographer will email you to set up a time for a zoom call to have a chat all things weddings!

Step 7: Scroll up and read FAQ question "After we book in how often will we hear from you?".

If this sounds good, contact us today. 

What happens to my wedding date and deposit if COVID ruins my plans?

This has been the most asked question over 2020-2021 as you can imagine! Luckily for you, we are one of the wedding photography companies who were able to swiftly develop a plan the minute we first faced a lockdown in march 2020, put it into action and see it work seamlessly for the tens of weddings we have had to postpone (sometimes numerous times per couple, poor things).

 

Firstly, your booking fee or deposit: Your booking fee is non refundable as it secures us for your date (which means we turn down other couples who ask for your date etc if we don't have anyone available to shoot for them). In the event of a COVID lockdown or restrictions bringing guest numbers down by 90%, then we are happy to work with you to move your wedding to a new date. If you move your wedding date due to these COVID reasons, you will not lose your deposit as we transfer it to the new date. The only stipulation is that we have availability on your new chosen date. We have a way to help with that, read on.

 

The logistics of moving your wedding date: 

This is always scary for couples at first but once they realise that it's the new normal for us vendors, they are able to breathe. I have a helpful Google Sheets form that you can download in this blog here which allows your vendors to all add in their new available dates so you can seamlessly choose a new one that works for all. Prioritise the dates of your venue and photography teams. 

Mostly, remember to breathe, have patience with everyone around you because you can imagine, if your wedding is being postponed, so are hundreds of others and this does put a lot of pressure on the wedding industry as a whole. We have it dialled now but kindness is always key. 

Can we meet before our wedding (or before booking your team?)

The short answer is yes! Of course! 

The long answer is that we can only offer meetings over zoom these days. Luckily for us, this is a super normal occurrence now that we live in a post-2020 world.

 

The business has grown so much over the years that we straight up don't have the time anymore to set up in-person meetings with our couples. We would have to charge you $700 for the meeting to make it viable! How crazy is that?! It's also something to be celebrated and also something we are so grateful for. The incredible couples who have booked us over the years has sung our praises so much that we're this busy. We love to see it. 

And we would love to see you over Zoom!
Most couples honestly just follow our Instagram and get to know us over our stories and by dropping into DM's which is enough for them. Others love to have a phone chat because you can have an easy flowing conversation without the Zoom set up. And others love to have a video-face to face chat over Zoom. Whatever works for you, works for us. 

What is your method when capturing weddings?

The Love Archives team are so talented at what we do. We have an easy going and professional demeanour. We like to have a laugh with our couples and our guests. We believe that on time is late (we're always early) and we love to capture the day, naturally as it unfolds. We do direct you through the portrait session but the guidance is designed to keep you moving and not stiff. Our advice to our couples is to not worry about anything going wrong because any of the little stuff ups will be the funniest parts you look back on in years to come.

We capture fly on the wall moments, we capture family photos, we capture the wedding party and couple session and depending on how long you've booked us for we capture the cake cutting, reception details, first dance, speeches, crazy party shots and everything in between.

How long does the portrait session take?

We are so aware that you want to get back to your guests asap and that being in front of a camera for a prolonged time can be exhausting so our team are experts at directing you through an efficient and fun portrait session. We only need your wedding party for 10-15 minutes and you as a couple we can capture within 30 minutes before having you back with your guests. Hot tip: Check what time the sun sets on your wedding date. If you are in a flat area, the sun will set when it says so. If you are in a mountainous or city area where hills and buildings can block the sun, it's a safe bet to assume the sun will actually "set" there 30 mins before it's supposed to. 

Can we buy albums and prints?

And do we get the high resolution photos?

Yes to both! We deliver high resolution images on a website gallery, straight to your inbox where you can download your entire wedding. You can also send the link on to all of your friends and family and they can download the photos of themselves etc.

 

In that same online gallery there is a DIY print shop attached. You are able to build your own albums and choose your own framing etc. Al prints are done in Australia at one of the best print houses, Atkins Labs.

Do we need a second shooter?

The short answer is, it depends. 

If you have a wedding with 60 or more guests and you and your fiancé are getting ready in 2 different locations and you are jamming as much into your package timeframe with us as possible, if you have a second shooter, we can get everything you want captured within our package hours. If you don't want a second shooter there will be some areas that you'll need to choose what is more important to you to have captured.

 

For example, if you want us to capture you both getting ready before a 3:30pm ceremony, our start time will be 2pm. We will need to be at the ceremony location at 3pm to set up, leaving us 1 hour (including travel time to the ceremony) to capture prep but you also want us to capture the sparkler exit at 10pm and you've got us for 8 hours. This is really only enough for one of your preps to be captured BUT if you have a second shooter there, they can capture your fiancé while the main shooter captures you getting ready. Then bonus, they capture a different perspective of the ceremony and then they capture your guests having fun while the main shooter captures your portrait session. 

In the opinion of a photographer, a second shooter is so valuable for a wedding over 60PAX. Even for wedding with 40 guests! We don't necessarily need one for an intimate wedding or elopement unless your prep is a long way from your fiancé's. 

What happens if it rains?

You embrace the day, pack some clear umbrellas for yourselves and your wedding party and you decide if you want to get wet or stay as dry as possible haha. Nine times out of 10, when it rains on a wedding day, it holds off until after the ceremony, then pours then clears up for a nice sunset portrait session. If you are lucky enough to be blessed with the elixir of the gods (hahah) then it's good to let your photographer know if you want to go wild and get amongst it for some crazy creative shots or if you would rather stay dry, so they can plan the best approach for your portrait session. 

If it is 100% chance of rain all day we recommend asking your venue for a wet weather plan. If you are getting married in a park and it isn't an option, we suggest asking all your guests to BYO (or you can provide) a clear umbrella for all). The clear ones look best and it saves you from having a giant Bunnings umbrella in your ceremony photos. For your portrait sessions, a professional photographer like us will relish in the chance to put their creativity to the ultimate test. After all, creativity is just problem solving, only pretty. 

Should we get Video?

I mean... of course we think you should but have a look at the reasons why and then decide if it's for you. 

Reasons to get a highlight film:

1. No one has ever regretting HAVING a wedding video. People have regretted not having one. 

2. I commonly hear clients say "thank goodness we got the video, I have already forgotten so much of what was said in the vows and speeches, it's so nice to have a copy of that".

3. Video allows you to see your own day in the way your guests experience it, so you get another chance to experience your wedding day from another perspective. Also we often catch so many cute fun moments that you weren't even aware of. 

4. Wedding videos exploded in 2019 and are still to this day, as popular once again at weddings as they were back in the Wedding Singer days. Only now they're not on a dad-cam and they tell your story beautifully. 

We are so awkward!

Will you even be able to get a good photo of us?

You know when you go to the doctor and they need to see a vulnerable part of you and you're embarrassed and they're like "I've seen it alllllllll, I'm a doctor!!". Same goes here. There isn't a type of person on this planet that we haven't photographed. In fact, "awkward, every day person" is our most commonly captured type of person haha. 

We are so skilled in being able to help you relax, to express yourself naturally and to even look incredible in photos. Yes. Believe it.

Don't worry. Be your awkward self. We've got you.

Where are you based?

We are based in Currumbin on the Gold Coast, Queensland. We love to travel anywhere that the borders will let us. We service the Gold Coast, Brisbane, Byron Bay, Sunshine Coast, Sydney, Canberra, South Australia and we of course love to shoot internationally.